Refund Policy

This Refund Policy (“Policy”) outlines the terms under which Digital House of Loons offers refunds for purchases and subscription payments made through our Loons business management application and related services (collectively, the “Services”).

1. Subscription Refunds

Monthly Subscriptions

Monthly subscription fees are non-refundable except where required by applicable law. If you cancel your monthly subscription, you will retain access to the paid features until the end of the current billing cycle, and no further charges will be made. No partial refunds will be issued for unused portions of a monthly subscription.

Annual Subscriptions

For annual subscriptions, you may request a full refund within 14 days of the initial purchase date, provided you have not exceeded the usage limits or violated any terms. After 14 days, annual subscriptions are non-refundable, but you will retain access until the end of the paid billing period.

2. Trial Period

If you are on a free trial, you will not be charged until the trial period ends. You may cancel at any time during the trial period with no charges. If you cancel after the trial converts to a paid subscription, the refund terms above will apply.

3. In-App Purchases

One-time in-app purchases, if any, are final and non-refundable unless otherwise stated at the time of purchase or required by applicable law.

4. How to Request a Refund

To request a refund, please contact us at the details below with your account information, the reason for your request, and any relevant transaction details. We will review your request and respond within a reasonable timeframe.

5. Processing Time

Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method used for the purchase. Please note that your financial institution may take additional time to reflect the credit in your account.

6. Exceptions

Refunds may be denied in the following circumstances:

• The refund request is made outside the applicable refund period.
• There is evidence of misuse, abuse, or violation of our Terms & Conditions.
• The purchase was made through a third-party platform (e.g., app store), in which case the third party’s refund policy applies.

7. Contact Us

If you have any questions about this Refund Policy or wish to request a refund, please contact us: